I accept that RITUAL COLLECTION S.A.S contacts me by ordinary mail, email, SMS, telephone or by any other electronic means for marketing, advertising and opinion research purposes. Likewise, and so that they can send me information of my interest, I accept that my contact information collected by RITUAL COLLECTION S.A.S can be analyzed and used.

For more information, read the Privacy Policy. I understand that I can revoke my consent at any time as indicated in the messages sent by RITUAL COLLECTION S.A.S.

(Privacy Policy)


Who is responsible for the protection of your personal data?

The legal person responsible for your personal data and therefore for the database in which they are located, is RITUAL COLLECTION S.A.S, a company with its main address in Itagüí, Department of Antioquia, Republic of Colombia. (Hereinafter, Ritual) is responsible for this website and all (mobile) applications that refer to this Privacy Policy.  “Ritual” undertakes to assume the entire responsibility for the protection and security of your personal data.

The ritual services are not directed to children or adolescents, therefore they are requested to refrain from contracting the product, service, register for any ritual interaction space or request any benefit, in case you are a person under the age of eighteen (18).

What personal data is collected?

All of our activities are based on strict ethical principles and we are committed to protecting the privacy of all visitors to our website and our (mobile) applications. For this reason, the way we collect and store information depends on how our website and related services are used. These general terms of “ritual” apply to any registration of personal data of the client and / or user carried out in person, by telephone and / or virtual for the link to any product, service or benefit of “ritual”.

2.1 Data provided by you, linking, registration or update

For linking to products, services and / or benefits, through a virtual registration and / or updating of data, personal information will be protected by a personal password that you must freely determine, which will allow you to access them. At all times, you must endeavor; in the registration process and / or in any modification to it, to secure your personal information with safety passwords with a high level of reliability and / or difficulty. You assume the risks derived from delivering it in a medium such as internet, which is subject to various variables – cyber-attacks by third parties, technical or technological failures, among others.

You agree not to disclose your password or give it to any third party, since this would violate the security of your password and therefore the privacy of your information. You should know that you are also responsible for keeping your information secret. “Ritual” makes its best technological effort to guarantee the security of the personal information of all its clients and / or users, using reasonable and current security methods to prevent unauthorized access, to maintain the accuracy of the data and to guarantee the correct use of information.

It is convenient that you periodically modify your password to access the Internet services of www.ritualcollection.com

To access the ritual registry, you must voluntarily and freely provide your true, non-sensitive personal identification data, such as:

Your contact information, including your first and surname, address (billing or delivery), date of birth, email address and, your telephone number, so that we can contact you if we have questions or information about your order; the details of your bank or credit card expiration date, etc.

If you have contacted customer service, or submitted a request for assistance and / or complaint, we may ask you for personal information. You are free to provide it or not.

You can edit your personal data and oppose to its continued use at any time.

2.2 Data collected through your interaction with us

Various technologies are used on our websites and (mobile) applications to improve them, make them easier to use, more efficient and secure. These technologies may lead to the automatic collection of data, both by us and by third parties on our behalf. Examples of this type of technology are cookies, flash cookies and web analytics.

2.2.1 Browsing data (click-stream)

A visit to our website causes data to be sent from your browser to our server. This data allows us to optimize our services and improve your experience on our websites and applications. The data is collected and stored automatically by us or by third parties on our behalf. This data may include, in particular, the following:

The visitor’s IP address

The date and time of the visit

The reference URL (the site the visitor came from)

The pages visited on our website

Information about the browser used (browser type and version, operating system, etc.)

2.2.2 What should I know about cookies?

First of all, … what are cookies?

Cookies are small text files that are stored on your computer or mobile device. For the purposes of this section, we will use “cookies” as a generic concept for techniques such as cookies, Flash cookies, Web beacons, and JavaScript. Cookies do not take up much space and are automatically deleted when they expire. Some cookies expire at the end of your Internet session, while others are saved for a limited time.

Secondly … Why do we use cookies?

Ritual uses cookies to ensure that your visit to our website is as pleasant as possible. There are different types of cookies with different uses. Some simply allow you to browse the website and view certain features. Some give us insight into your browsing experience, for example when you are having trouble finding what you are looking for, so that we can improve and make your next visit as pleasant as possible.

In the next place … what are the different types of cookies we use?

The most important cookies are necessary cookies. These are essential and help you browse the website and use the basic functions. Then, there are the functional cookies that allow you to save your shopping cart, create a wish list and save your shipping details for a faster checkout process. We use performance cookies to improve our website. We also like to show you relevant offers. To manage this, we collect browsing data. Interaction cookies allow you to interact with social media or send comments. Targeted Cookies. These cookies collect your preferences to show you relevant advertisements outside of ritual sites. Below, you will find a more detailed summary of the types of cookies we use: NECESSARY COOKIES

These are essential and help you surf, move around the website and see certain functions, that is, these cookies ensure that your basket is saved during all steps of your purchase process.


they serve to enable us to provide you with an even more satisfying customer experience. These cookies help you save and remember your shopping cart and allow you to create a wish list.


help us understand the shopping behavior of our visitors. This allows us to continue to improve our website to make shopping easier and more enjoyable for you.


are used to express your opinion. We love hearing what you think about our products, our website and about us in general. These cookies will allow you to express whether you like or recommend us on social media and chat with our service operators, but you can also advise our other (potential) customers by rating and evaluating our products.


they will remember your product and purchasing preferences. We believe that relevance is essential in advertising. These cookies allow us to share your preferences with our advertisers. So when you browse for example on Google, the ad you see may be better suited to your preferences.

Finally, … what if you don’t like cookies?

You can change your browser settings to delete or prevent cookies from being stored on your computer or mobile device without your express consent. The ‘help’ section of your browser should give you information on how to manage your cookie settings. Find out here how it works for your browser:

Internet Explorer: http://support.microsoft.com/gp/cookies/en

Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies

Google Chrome: http://www.google.com/support/chrome/bin/answer.py?Hl=en&answer=95647

Safari: http://support.apple.com/kb/PH5042

Opera: http://www.opera.com/browser/tutorials/security/privacy/

Adobe (plug-in for ‑ash cookies): http://www.adobe.com/security/‑ashplayer/articles/lso/

2.3 Information security

One of our fundamental principles is that we will treat your data with care and confidentiality. We will not sell your data to third parties. If required by law, your data will be disclosed to third parties. As long as applicable law allows it. We strive to protect ourselves and our users from unauthorized access or any unauthorized modification, disclosure or destruction of the information we have about them. In particular:

We encrypt many of our services using SSL.

We offer you verification when you access your account. We review our practices regarding collection, storage and processing of information including our physical security measures, to protect against unauthorized access to systems. The server where the databases rest is physically protected in a safe place and is supervised by security personnel. Only authorized personnel can access it and therefore the personal data of our clients and / or users.

We restrict access to personal information, to employees and contractors who need to know such information in order to process it for us, and who are subject to strict contractual obligations of confidentiality and may be penalized or fired if they do not comply with these obligations.

The personal data of all our clients and / or users will be stored in a database that is behind a Firewall for greater security.

How is the collected data used?

We will use your personal data for purposes related to your order; for example, to notify you of the status of your order or delivery. We may use your data to assess your creditworthiness, for which we may use third parties.

If you have provided us with your personal data relating to a promotion, event, (mobile) application, etc., we may send you emails and other messages related to the service you have requested.

If you contact customer service, we will use your personal data (including your contact history) so that customer service can process your request and provide you with the best possible service.

If you have given us your personal data during a sale of a product or service, we will inform you about similar products or services. We may also contact you to ask for your opinion after a sale of a product or service.

Contact you for product renewals, product offerings, services and benefits.

Send you commercial, promotional information, invitations or courtesies of the company or third party allies.

Carry out surveys and / or opinion polls about products and content.

Perform market segmentation, consumption analysis and preferences.

This may be done by any of the means of contact informed by you in the process of linking to our products or services.

3.1 There may be circumstances in which we may need to disclose personal information about a user. These reasons are:

Employing other companies to perform functions on our behalf, such as order fulfillment, providing customer service, sending email, processing credit card payments, processing currency conversions, or other functions necessary for our business.

Knowledge, update and rectification of personal information of users.

At any time, customers and / or users may request “ritual” as the person responsible for personal data, to provide information about them, to update them, to rectify them, and to also include new data if they wish, delete them or exclude them from the database unless the data is absolutely necessary for the provision of the service to which the client and / or user is registered and / or registered and wants to remain in it, otherwise, they will be totally disconnected from it.

Rights of clients and / or users (1581 of 2012, article 8).

If you provide us with personal data through our websites or other channels, this is done on a completely voluntary basis. If you choose not to provide the requested information, you will not be able to access certain customer benefits. In some cases, only people who have provided us with the necessary personal data will be able to order products, use certain services and otherwise take advantage of the activities and offers available on our website and (mobile) application. As transparency and fair play are particularly important issues to us, we offer various options depending on the specific circumstances, to help you maintain control over your data.

Be informed by the Treatment Manager, upon request, regarding the use that has been given to your personal data;

Revoke the authorization and / or request the deletion of the data when the principles, rights and constitutional and legal guarantees are not respected in the Treatment. The revocation and / or deletion will proceed when the Superintendence of Industry and Commerce has determined that the person in charge has engaged in conduct contrary to this law and the Constitution during the treatment.

Free access to your personal data that have been processed

“Ritual” can unilaterally change its privacy policy and use of personal data. We will not limit your rights derived from this Privacy Policy and the use of personal data without your express consent. We will publish any modification of this Privacy Policy and use of personal data on this page. In addition, we will maintain previous versions of this Privacy Policy and the use of personal data.

The continuous use of the services or non-disengagement of these by the client and / or user after the notification of the new privacy policy constitutes acceptance of it.

The client and / or user accepts and acknowledges that this authorization will be valid from the moment it was accepted and during the time that ritual collection S.A.S carries out the activities of its corporate purpose.

Customer service.

For inquiries, claims, complaints or for the exercise of rights as a user or client, you can contact “ritual” at the email sac@ritualcollection.com or the line +574 3713356 from Monday to Friday from 8:00 am at 6:00 pm; Saturday from 8:00 am to 1:00 pm (GMT -5).

Responsible for the treatment of my data


ADDRESS: Carrera 42N. 54 A 155 Itagüí, Colombia.

Email: sac@ritualcollection.com

Phones: + (0574) 3713356 -3712963